Privacy policy.

Enchanted Pools Pty Ltd (Enchanted Pools, we, us or our) operates enchantedpools.com.au. This policy explains how we handle personal information when you browse the website, submit a pool brief or contact us directly.

The pool brief temporarily saves selected pool and site options in your current browser tab for up to two hours. Contact details, free-text notes and security tokens are not saved in browser storage. Use Start over to clear your choices. They are also cleared after a successful submission.

Most pages can be browsed without providing your name or contact details. If you choose to make an enquiry, the information you provide is handled as described below.

When you complete the pool brief or contact Enchanted Pools, you may choose to provide information that helps the team understand your project and respond appropriately.

You may also provide information during a later phone call, site conversation or other direct contact. Please do not include sensitive information in free-text notes unless it is genuinely needed for your enquiry.

• Your full name, phone number, email address and suburb.
• Your preferred pool direction, priorities, approximate dimensions and timing.
• Your property stage, available access, site slope and intended pool area.
• Your contact preference and any optional notes you add to the brief.

The website and its service providers may collect limited technical information needed to deliver, protect and understand the site. This information may be collected through server logs, cookies or similar technologies where they are configured.

Cloudflare Turnstile may process an IP address, device information and security signals when it is enabled on an enquiry form. These signals help distinguish genuine submissions from automated abuse.

• IP address and general location derived from technical information where available.
• Browser, device and operating-system information.
• Referral source, pages viewed, interactions, and the date and time of a visit.
• Security and diagnostic events needed to protect and operate the website.

Enchanted Pools uses information for the purpose for which it was provided and for related activities that a person would reasonably expect in connection with the website or their enquiry.

• Respond to an enquiry and prepare for a pool-project conversation.
• Understand the requested pool direction, priorities and site context.
• Communicate about the enquiry and, where engaged, the requested service.
• Operate, secure, diagnose and improve the website and enquiry process.
• Measure website and campaign performance where analytics has been enabled.
• Meet applicable obligations and protect people, systems and property.
• Send permitted marketing with a clear way to opt out.

Google Analytics, Google Ads and Meta technologies are planned for this website and may be enabled to help Enchanted Pools understand visits, measure campaigns and improve advertising. Before advertising tracking is enabled, the website will provide a privacy-choice control for the available settings.

Where these tools are enabled and subject to the choices available to you, they may collect page views, device and browser information, referral and campaign details, and carefully defined conversion events. That information may be used for measurement, attribution, audience creation and remarketing.

Enchanted Pools does not intend to send pool-brief answers, free-text notes or direct contact details to advertising pixels or browser-side data layers. The exact tools and settings in use may change, and this policy will be updated when the verified configuration changes.

Information is shared only where reasonably needed to respond, deliver the requested service, operate the website or meet an applicable obligation. This website is hosted on Vercel.

Pool enquiries are sent directly from your browser to Web3Forms for spam screening and email delivery to Enchanted Pools. This includes the contact details and pool information you submit. Web3Forms also receives connection information needed to process and protect the submission.

Enchanted Pools does not sell or rent personal information for another business to use independently.

• Enchanted Pools team members and contractors who need the information to respond or deliver the requested service.
• Hosting, security, enquiry-delivery, customer-management, analytics and advertising providers used to operate the website.
• Regulators, courts, law-enforcement bodies or other authorities where disclosure is required or authorised by law.

The pool planner and finance pages automatically load embedded tools from uDrew and Shaper Finance respectively. These providers receive connection information when their tools load and may use their own cookies or tracking technologies. Information entered into either tool is handled through that provider's own process and privacy policy.

Some technology providers may process or store information outside Australia. The locations involved depend on the provider, account configuration and service in use at the time.

Where applicable, Enchanted Pools takes reasonable steps when selecting and using providers that handle information on its behalf. Contact Enchanted Pools if you have a question about the providers relevant to your information.

Enchanted Pools uses reasonable administrative and technical safeguards appropriate to the information and the way it is handled. No website or internet transmission can be guaranteed to be completely secure.

Information is kept only for as long as it is reasonably needed for the purpose for which it was collected, to manage an enquiry or service, and to meet applicable operational or legal obligations. Information that is no longer reasonably required is deleted or de-identified where appropriate.

You may ask Enchanted Pools for access to personal information it holds about you, or ask for information to be corrected if it is inaccurate, incomplete or out of date. Some lawful exceptions may apply.

Use the email address, phone number or postal address in the contact panel below. Enchanted Pools may need to confirm your identity before responding to a request.

Messages needed to respond to an active enquiry are different from promotional marketing. If Enchanted Pools sends direct marketing, you may ask for it to stop at any time.

You can opt out by using an unsubscribe control where one is provided, by calling or writing to Enchanted Pools, or through the website privacy control when tracking preferences are available. An opt-out does not prevent necessary communication about an enquiry or service you requested.

If you have a privacy concern or complaint, contact Enchanted Pools using the details below and explain what happened. Enchanted Pools will review the concern and respond after considering the relevant information.

If the concern is not resolved, you may be able to raise it with the Office of the Australian Information Commissioner.

This policy may be updated when the website, technology providers or information-handling practices change. The latest version will be published on this page with its last-updated date.